Death by a Thousand Workflows: Quantifying the Margin Erosion Hidden Inside Your Own Processes
Most organizations have a reasonably clear picture of their direct costs—labor, materials, overhead—but remain largely blind to the profitability they lose through accumulated procedural friction. The hours spent navigating approval chains, reconciling incompatible systems, and working around outdated constraints represent a category of loss that rarely appears on any report. This article provides a structured methodology for identifying these hidden time drains and translating them into the fin